Shipping & Delivery Policy | Foto Circle
1. Order Processing & Delivery Timeframes
- Orders will be delivered within 2-7 business days from the date of order confirmation.
- Business days are Monday to Saturday, excluding national holidays.
- Order processing begins within 24-48 hours of payment confirmation.
- Delivery timelines may vary based on location and product availability.
- Customers can track their orders using the real-time tracking system available via their account, email, SMS, or WhatsApp notifications.
2. Delivery Coverage
- We currently deliver to all major cities and regions across India.
- Remote or difficult-to-reach areas may require additional delivery time.
- Pin code verification is available at checkout to confirm serviceability.
- International shipping is not available at this time.
3. Shipping Costs & Charges
- Shipping charges are based on order value, package weight, and delivery location.
- The final shipping cost will be displayed at checkout before payment.
- Additional charges may apply for:
- Heavy or oversized items
- Remote locations
- Special handling requirements
4. Order Tracking & Notifications
- Customers can track their orders through:
- Their account dashboard
- The order confirmation email
- SMS and WhatsApp updates
- Real-time notifications are provided at key stages:
- Order confirmation
- Shipping initiation
- Out for delivery
- Delivery completion
5. Secure and Hassle-Free Delivery
- All orders are packaged professionally to ensure secure and tamper-proof delivery.
- OTP verification may be required at the time of delivery.
- Contactless delivery options are available upon request.
- Special delivery instructions can be provided at checkout, including:
- Preferred delivery timing
- Safe drop-off locations
- Contact-free delivery preferences
6. Safe Delivery Commitment
- Orders are shipped with secure packaging and quality checks to ensure product safety.
- Fragile items receive extra protection with weather-resistant handling.
- All packages feature tamper-evident seals for added security.
7. Damaged or Missing Items
- Customers are advised to inspect packages upon delivery and report any issues within 24 hours.
- If a package arrives damaged or incomplete, customers should:
8. Customer Support & Assistance
For any shipping or delivery-related inquiries, customers can reach out via:
- Email: support@fotocircle.com
- Support Hours: 10 AM - 7 PM (Monday to Saturday)
- WhatsApp Support Available
- Live Chat during business hours
9. Special Situations & Exceptions
- During festive seasons, delivery times may be extended due to high demand.
- In case of weather disruptions or natural disasters, updates will be shared via email or SMS.
- We adhere to all COVID-19 safety protocols to ensure secure handling and delivery.
Important Notes
- Delivery timeframes start from the shipping date, not the order date.
- Orders containing multiple items may be shipped separately.
- Customers are responsible for providing an accurate delivery address.
- Order ID should be kept handy for all communications with support.
Our Commitment to You
We strive to provide:
- Timely deliveries within the promised timeframes.
- Secure and professional packaging.
- Real-time tracking and proactive updates.
- Dedicated customer support for any delivery concerns.
- A seamless shopping experience from order to delivery.
For any queries regarding order delivery, please contact us at support@fotocircle.com.
This policy is subject to updates. Please check our website for the latest version.
