Return & Refund Policy | Foto Circle

At Foto Circle, we strive to ensure a seamless shopping experience. Our return policy is designed to be clear, simple, and transparent.

1. Eligibility for Returns

Returns are only accepted under the following condition:

Wrong Item Received

• If the product(s) you receive differ from what you ordered.
• Must be reported within 24 hours (1 calendar day) of delivery.
• You must provide clear photo evidence of the incorrect item.
• Your original order details must be referenced in your request.

2. Important Return Conditions

Before initiating a return, ensure that:
✔ The item is in its original, unopened condition.
✔ The original packaging is intact and undamaged.
✔ All tags, labels, and accessories are included.
✔ You have the original invoice/proof of purchase.
✔ The return request is made within 24 hours of delivery.

Non-Returnable Items

Returns will not be accepted if:
❌ More than 24 hours have passed since delivery.
❌ The item has been opened, used, or tampered with.
❌ The original packaging is missing or damaged.
❌ The item was purchased during special sales or promotions.
❌ The product is damaged due to improper customer handling.
❌ The item is custom-ordered or personalized.

3. Return Process

Step 1: Initiate a Return Request

• Email: support@fotocircle.com
• Include:
  • Your order number
  • Clear photos of the received item
  • A brief description of the issue
• Await return authorization before proceeding.

Step 2: Prepare the Return Package

• Use the original packaging to ensure safe transit.
• Include all accessories, tags, and labels.
• Attach the return authorization received from our support team.
• Ship the package to the address provided in the return approval email.

4. Refund Policy

• Refund will be credited to your original payment method within 4-8 business days.
• Only after item inspection, the full purchase price will be refunded.
• Shipping charges are non-refundable.
• A refund confirmation email will be sent once the process is completed.

5. Important Notes

• Returns are only accepted for wrong items delivered.
• The 24-hour return request window is strictly enforced.
• All returns must be pre-approved before shipping.
• Return shipping costs are the customer's responsibility.
• Partial returns (returning only some items from a multi-item order) are not accepted.

6. Cancellations

• Orders can be canceled before shipping for a full refund.
• No cancellation charges apply before shipping.
• To cancel an order, contact support@fotocircle.com as soon as possible.

For any return, refund, or cancellation inquiries, feel free to contact:
📧 Email: support@fotocircle.com

This policy is subject to updates. Please refer to our website for the latest version.